Again, we want to make clear, it is more than OK to come and say hello to the individuals living in our home and to catch up socially for a tea or coffee.

We fully understand and promote the chance for professionals to maintain their relationships to people living in our communities and recognise this may be on an impromptu basis. We would always recommend professionals contact the Assessments and Contracts Team by phone on 0117 938 7752 where possible.

We may otherwise be unable to guarantee being able to facilitate the visit due to the Family Member being out in the community, the Family Member already having another visitor/appointment, the presence of numerous other visitors, IPC protocols or the availability of team members to support a visit.